SHIPPING INFORMATION
Shipping & Tracking
Our goal is to provide safer and faster shipping options wherever you are in South Africa.
The time frame for order delivery is divided into two parts: processing time and shipping time.
1. Processing Time
Processing Time: 0–2 business days
Fulfillment Days: Monday – Friday
Order Cutoff Time: 5:00 PM (SAST), South Africa Standard Time
Orders placed after the cutoff time will be processed on the next business day.
Please note:
We do not process orders on Saturdays, Sundays, or public holidays
Processing time is NOT included in the shipping time
We kindly ask customers to plan their orders accordingly.
2. Shipping Time & Fee
2.1 Paid Shipping (Buffalo)
Courier: Buffalo
Shipping Time: 2-3 business days
Shipping Fee: ZAR.100
2.2 Paid Shipping (The Courier Guy)
Courier: The Courier Guy
Shipping Time: Overnight delivery
Shipping Fee: ZAR.200
2.3 Paid Shipping (Paxi Delivered)
Courier: Paxi Delivered
Shipping Time: 3-5 business days
Shipping Fee: ZAR.110
3. Important Shipping Information All applicable taxes are included in the product price and covered by us.
Delivery times are estimates and may be affected by factors beyond our control.
While we aim to dispatch your order as quickly as possible, we recommend:
Avoid placing urgent orders within 48 hours of your required date
Allow at least two weeks buffer time before your intended use date to prevent unexpected delays
4. Delivery Notes
Local courier services do not operate on weekends (Saturday & Sunday)
Orders are not dispatched during weekends or public holidays
Shipping and processing times may be extended during peak seasons or holidays
5. Address & Contact Information
To ensure successful delivery:
Please provide a complete and accurate shipping address
A valid phone number is required for delivery coordination
If an order contains:
Missing contact details, or
Incomplete/incorrect shipping information
The order will be placed on hold for up to 3 business days.
If the required information is not updated within this period:
The order will be automatically cancelled
A refund will be processed accordingly
6. Customer Responsibility
Customers are responsible for ensuring all provided shipping details are accurate at the time of purchase.
Failure to provide correct information may result in:
Delivery delays
Failed delivery attempts
Order cancellation
7. Estimated Delivery Disclaimer
Please note that all delivery timeframes provided on our website are estimated shipping times and are not guaranteed delivery dates.
Unexpected delays may occur due to factors beyond our control, including but not limited to:
Weather conditions
Public holidays
Courier operational delays
High shipping volumes
Remote delivery locations
We appreciate your understanding and patience in such situations.
8. Remote Area Deliveries
Deliveries to remote or outlying areas may require additional transit time beyond the standard estimated shipping timeframe.
Customers located in remote regions may experience:
Extended delivery times
Limited courier service availability
Additional delivery coordination requirements
Our team will do our best to ensure your order is delivered safely and efficiently.