RETURN AND REFUND POLICY
At Babi Hair, we are committed to providing high-quality products and a satisfactory shopping experience for every customer. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
1. Return Eligibility
Customers may request a return within 30 days of receiving the item.
To be eligible for a return, the product must meet the following conditions:
The item must be in its original packaging;
The product must be in a resellable condition;
The item must be free from damage, stains, odors, or excessive wear caused by the customer;
A valid proof of purchase must be provided (such as an order number or invoice).
We reserve the right to refuse returns that do not meet the above conditions.
2. Non-Returnable Items
The following items are not eligible for return or refund:
Used, worn, washed, or opened items;
Customized or personalized products;
Gift cards;
Clearance or final sale items where applicable;
Any item deemed non-resellable upon inspection.
3. How to Request a Return
To request a return, please contact our customer support team through our Contact Us page or via the contact information provided below.
Please include:
Your order number;
The reason for the return request;
Relevant photos or supporting information if applicable.
Our team will review your request and provide return instructions as soon as possible.
4. Return Shipping Fees
If the return is due to a quality issue, damaged item, or incorrect shipment, we will cover the return shipping costs.
In all other situations, return shipping fees are the responsibility of the customer.
We recommend using a trackable shipping service for all returns, as we are not responsible for lost return parcels.
5. Refund Process
Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund request.
Approved refunds will be returned to the original payment method whenever possible.
Please note:
Refund processing times may vary depending on your bank or payment provider;
Installment payment refunds through Payflex are subject to Payflex policies and procedures;
Original transaction fees charged by third-party payment providers may not be refundable in certain cases.
Once a refund is approved:
The refund will generally be processed within 3 business days;
The refunded amount is typically credited back to the original payment account within approximately 3 business days, depending on your bank or payment provider’s processing time.
If the refunded amount has not appeared in your account within the expected processing period, please first contact your bank, card issuer, or payment provider to verify the transaction status. If the issue still cannot be resolved, please contact our customer support team promptly, and we will do our best to assist you in resolving the matter as quickly as possible.
Refunds will cover the product price only and do not include:
Original shipping fees;
Return shipping costs;
unless otherwise required by applicable consumer protection laws.
If the refunded amount has not been credited to your account within the expected timeframe, please contact our customer support team promptly, and we will assist you as soon as possible.
For payment-related issues, additional verification may occasionally be required before the refund can be completed.
6. Order Cancellation
Orders may be cancelled before shipment by contacting our customer support team.
Please note:
Orders that have already been processed or shipped may no longer be eligible for cancellation;
Refunds for cancelled orders will be processed according to the original payment method.
7. Fraud Prevention
To protect our customers and business, we reserve the right to:
Refuse suspicious transactions;
Cancel high-risk orders;
Request identity verification;
Limit or block certain payment methods;
Reject fraudulent or abusive refund claims.
Any suspected fraudulent activity may be reported to the appropriate authorities.
8. Important Notes
Returned items remain the customer’s responsibility until received and inspected by our team;
We reserve the right to deny refunds if returned products do not meet our return requirements;
Delivery delays caused by couriers, customs, weather conditions, or other external factors are not considered product defects.
9. Contact Us
If you have any questions regarding returns, refunds, or payment issues, please contact our customer support team:
Email: babihairamy@gmail.com
We are committed to assisting our customers and resolving issues in a fair and timely manner.
10. Customer Support Hours
Our customer support and after-sales service team is available during the following business hours:
Monday – Friday
9:00 AM – 15:00 PM (SAST, South Africa Standard Time)
Please note:
Customer support services are unavailable on Saturdays, Sundays, and public holidays;
Messages received outside business hours will be responded to on the next business day.
We appreciate your patience and understanding.